FAQs

CAN I CANCEL MY ORDER?

Orders cannot be canceled after they have been processed or submitted for fulfillment. Customers should verify their items, sizes, shipping address, and payment information before completing their purchase.

WHAT IS YOUR RETURN POLICY?

Baddie Kouture Boutique does not issue cash refunds or offer direct exchanges for sizing, fit, or change-of-mind returns.

Eligible non-final-sale clothing may be returned for store credit if it does not fit. The customer must request the return within seven calendar days of delivery.

To qualify, the item must be:

• Unworn and unwashed
• Undamaged and in its original condition
• Free from stains, odors, makeup, deodorant, pet hair, and signs of wear
• Returned with all original tags attached

The customer must email support@baddiekoutureboutique.com within seven calendar days of delivery. The email must include the order number and the item the customer wishes to return. The customer must receive approval and return instructions before mailing the merchandise. Unauthorized returns may not be accepted.

Customers are responsible for all return shipping costs for eligible returns, including sizing and fit returns. Original shipping charges are nonrefundable.

The following items are final sale and cannot be returned, exchanged, refunded, or issued store credit:

• Stretch-fit clothing
• Form-fitting clothing
• Intimate wear
• Bodysuits
• Jewelry
• Swimwear
• Clearance merchandise
• Items specifically marked “Final Sale”

Stretch-fit and form-fitting items are final sale even when the customer says the item does not fit. These items are not eligible for a return, exchange, refund, or store credit.

WHAT IF I RECEIVE A DAMAGED, DEFECTIVE, OR INCORRECT ITEM?

Email support@baddiekoutureboutique.com within three business days of delivery. The email must include the order number, a description of the problem, and clear photographs of the item and packaging. Baddie Kouture Boutique will cover approved return shipping costs for damaged, defective, or incorrect items.

After reviewing the request, Baddie Kouture Boutique will determine whether a replacement, store credit, or refund is appropriate.

DO YOU OFFER EXCHANGES?

We do not offer direct exchanges. If an eligible return is approved, store credit will be issued after the returned merchandise has been received and inspected. The store credit may be used to purchase another size or item.